The first time I met Donna Schwartz, the Deputy Commissioner for the Philadelphia Water Department, it was in a March 2018 meeting at City Hall with Councilman Mark Squilla. She sat expressionless at the table with her arms folded.
If only emails could fix street issues issues. But they don't. Since August 2017 here are the email totals, by PWD employee, sent to neighbors on Monroe Street. 70 emails have been sent by PWD to Monroe Street, but street issues are still not resolved: