A neighborhood voice


Philadelphia is one of the greatest cities in the world, but its services are not.

The citizens of Philadelphia want better of their elected officials and employees. We expect our streets to be paved, our trash to be collected, and our water to be drinkable. We also expect to receive respect when we call with a concern. In short, we wanted to be treated like customers.

This site is devoted to telling stories of poor city services from a neighborhood perspective. We hope that these real stories impacting real people spark Philadelphia leaders into real action.

-The PhillyFail.org Team


 --- Featured Blog ---

The Nightmare on Monroe Street

The 100 block of Monroe Street is sinking due to water and erosion issues. You can barely drive down the street it’s cracking in so many places.

The Water Department blames it on 12 broken laterals, and says it’s the responsibility of the homeowners. These 12 laterals represent almost 40% of the homes on the block. Yet, they somehow all broke at the same time.

Neighbors said this isn’t right. Neighbors believe that it's the Water Department's responsibility to fix the drainage and storm water issues with the street, which is causing the street and sewer to sink... breaking the laterals.

Over the next 6 months, neighbors would interact with the Chief Water Engineer, the General Manager of Public Affairs, the Deputy Water Commissioner and the Water Commissioner without resolution. Neighbors say the Water Department doesn’t care about small street or their fiscal responsibility to maintain infrastructure. 


Philadelphia Water Department Commissioner Debra McCarty has $200M in cash reserves, but refuses to take responsibility to fix Monroe Street.

Does PWD care? Or are they trying to "hammer" Monroe Street neighbors? Make sure you read this email.


PhillyFail Stats

Number of Monroe Street collapses:  8

Number of trash trucks that have gotten stuck: 4

Number of emails sent to neighbors of Monroe Street by PWD with still no resolution: 71

Financial impact to neighbors (the cost of fixing laterals that keep breaking): $58,500

Number of laterals broken in the last 5 years: 12 (roughly 40% of the homes on the block)

Enough is enough...

Similar sinking streets exist across the city. Rather than fixing issues, the city focuses on blaming neighbors and ignoring the problems.

PhillyFail Status: RESOLVED (at least for now)

Read the conclusion: It takes 224 emails to get your street repaired in Philadelphia.
Review the full Timeline HERE


The stories of Monroe Street